Last updated: June 19, 2025
By accessing and using Zest Desk ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Zest Desk is a software-as-a-service (SaaS) platform that enhances the BigCommerce ordering experience for customer service teams. Our service allows users to efficiently process phone orders, manage multi-address shipments, and handle complex gift orders through an integrated interface.
To use our Service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.
Our Service is provided on a subscription basis. You agree to pay all fees associated with your chosen subscription plan. All fees are non-refundable unless otherwise stated. We reserve the right to change our pricing with reasonable notice.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
The information on this service is provided on an "as is" basis. To the fullest extent permitted by law, this Company excludes all representations, warranties, conditions and all other terms which might otherwise be implied by statute, common law or the law of equity.
In no event shall Zest Desk, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.
If you have any questions about these Terms and Conditions, please contact us at info@zestdesk.com.