Privacy Policy

Last updated: June 19, 2025

1. Introduction

Zest Desk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service that enhances the BigCommerce ordering experience for customer service teams.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials
• Company information
• Payment information (processed securely through third-party payment processors)

Usage Information

We automatically collect certain information about your use of our Service, including:

• Log data (IP address, browser type, access times)
• Device information
• Usage patterns and preferences
• Performance data

BigCommerce Integration Data

When you connect your BigCommerce store to our Service, we may access and process:

• Product information
• Customer data (as authorized by you)
• Order information
• Store configuration data necessary for our Service to function

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Communicate with you about your account and our Service
• Provide customer support
• Analyze usage patterns to improve our Service
• Comply with legal obligations
• Protect against fraud and abuse

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Service
• BigCommerce: We integrate with BigCommerce APIs and may share data as necessary for the Service to function
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Portability of your data
• Objection to processing

To exercise these rights, please contact us at info@zestdesk.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our Service. You can control cookie preferences through your browser settings, though this may affect the functionality of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: info@zestdesk.com